Customer Support Representative I

Generac Power Systems - Work with the leader in the power industry! Our office in Jefferson, WI is seeking a Customer Support Representative I.
The Customer Support Representative I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. This position reports to the Customer Support Supervisor. The schedule is Monday - Friday 10:30am - 7:00pm.
Essential Duties and Responsibilities:
Provides excellent customer care to customers in a timely manner.
Provides accurate information to customers in a friendly manner.
Seeks out answers to questions within the materials and tools available.
Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
Achieves incoming call goals.
Maintains product knowledge through training and continuing education.
Fosters a positive team atmosphere in all functions of Customer Support.
Maintains a "customer first" attitude at all times.
Performs other duties as assigned.
Basic Qualifications:
High School Diploma or equivalent;
One year of experience handling a high volume of inbound calls or in a customer support role required;
Preferred Qualifications:
High proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook);
Intermediate computer skills;
Excellent verbal and written communication skills;
Strong customer service skills;
Excellent problem-solving skills;
Ability to keyboard 40 wpm while on the phone with customers;
Ability to provide customer friendly etiquette;
Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
Ability to troubleshoot issues, offer accurate information;
Ability to work independently with a high attention to detail;
Availability to work first shift hours;
Accurate grammar, punctuation and spelling; and can do attitude.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

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